Insurance Technology - Mitchell and Enterprise Rent-A-Car Partner to Automate and Simplify Vehicle Rental Workflow for Insurance Carriers
By Mitchell International, Inc., provider of technology, connectivity, and information solutions designed for Property & Casualty claims and Collision Repair companies, will partner with Enterprise Rent-A-Car, provider of cars for rent, leasing and sharing across the U.S, to develop an automated and simplified system of end-to-end vehicle rental workflow for insurance carriers. The functionality which will be made available in 2012, will support improved business efficiency and enhance customer satisfaction. The partnership will allow Mitchell to integrate the services of Enterprise Rent-A-Car into its RepairCenter, auto repair management software, and WorkCenter, insurance claims management software.
Anytime technology allows for automation in the industry, it is a good thing. This partnership's goal is to reduce complexities within the car rental process within the property and casualty industry which result from insured claims. This automation will eliminate the need for manual communication between the insurer, body shop, rental agency and the consumer. Automatic notifications will be sent to the involved parties in the event of any delays within the repair process in addition to other simplications in this process.
With increasing technology, the industry has found another way to use innovation in order to make operations more efficient and enhance the customer experience. This is a great step forward for the auto side of the industry. I would like to see how something like this can be leveraged to help on the homeowners side of the industry. For background purposes, in the event of loss of use of a car and for a few extra dollars in premium, insurers offer rental car service as a part of the claims handling process. The new partnership with Mitchell and Enterprise helps create automation for the industry within this process. To think of how this can be leveraged on the homeowners side, coverage is provided on your home and the contents of your home and other structures on the premises. Another part of the homeowners policy includes loss of use of the home in the event of claim. An example of this would be if you had a fire and you were unable to live in your home until renovations were completed. This coverage would pay for the additional living expenses you incurred from having to live in a hotel, etc. Therefore, could some sort of partnership be established within the the hotel industry that allows a system to automatically update the hotel who could then update the customer on progress being made. This would enhance customer service for both hotels and insurers as the customer could see that the hotel actually cared enough to be involved in the process of getting the customer's home restored, and on the insurer side for staying connected to the consumer through the hotel.
This is just one idea among many that could help the industry increase technology usage and enhance the customer experience.
Anytime technology allows for automation in the industry, it is a good thing. This partnership's goal is to reduce complexities within the car rental process within the property and casualty industry which result from insured claims. This automation will eliminate the need for manual communication between the insurer, body shop, rental agency and the consumer. Automatic notifications will be sent to the involved parties in the event of any delays within the repair process in addition to other simplications in this process.
With increasing technology, the industry has found another way to use innovation in order to make operations more efficient and enhance the customer experience. This is a great step forward for the auto side of the industry. I would like to see how something like this can be leveraged to help on the homeowners side of the industry. For background purposes, in the event of loss of use of a car and for a few extra dollars in premium, insurers offer rental car service as a part of the claims handling process. The new partnership with Mitchell and Enterprise helps create automation for the industry within this process. To think of how this can be leveraged on the homeowners side, coverage is provided on your home and the contents of your home and other structures on the premises. Another part of the homeowners policy includes loss of use of the home in the event of claim. An example of this would be if you had a fire and you were unable to live in your home until renovations were completed. This coverage would pay for the additional living expenses you incurred from having to live in a hotel, etc. Therefore, could some sort of partnership be established within the the hotel industry that allows a system to automatically update the hotel who could then update the customer on progress being made. This would enhance customer service for both hotels and insurers as the customer could see that the hotel actually cared enough to be involved in the process of getting the customer's home restored, and on the insurer side for staying connected to the consumer through the hotel.
This is just one idea among many that could help the industry increase technology usage and enhance the customer experience.
homeowners policy includes loss of use of the home in the event of claim. An example of this would be if you had a fire and you were unable to live in your home until renovations were completed.http://www.ickesoffice.com/
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